Conflict coaching is a personal aid for allowing someone to deal with a conflict situation. The coach can help someone identify or develop new practical conflict resolution competencies to replace unsuccessful methods.
Facilitation or facilitated discussion is an informal process where a third party uses information flow improvement techniques during a meeting with the parties. This assistance must allow the participants to communicate more effectively and to come to an agreement that is in line with their mutual needs and interests.
A voluntary, informal conflict resolution process where a mediator helps the parties reach an agreement that is in line with their interests. The mediator facilitates conflict resolution by letting the parties clarify the issues, determine the underlying causes, and manage the areas where they agree and where their differences lie.